Sydney Toy Poodles Policy
1. Deposit and Payment Terms
1.1 The deposit paid for the purchase of the pet is strictly non-refundable.
1.2 In the event that the purchaser decides to return the pet to Sydney Toy Poodles before 3 days, they are entitled to a 50% refund. After 3 days, no refund is provided.
2. Health Guarantee
2.1 Sydney Toy Poodles offers a 14-day health guarantee for the purchased pet, contingent upon the pet being examined by a licensed veterinarian within 72 hours of purchase, inclusive of weekends. Any health issues reported after the vet check are not our responsibility if the pet has received a clean bill of health.
2.2 Subject to the following clauses, should the veterinarian identify a health issue or genetic disorder present at the time of purchase that significantly reduces the pet’s life expectancy, Sydney Toy Poodles will provide a refund or exchange the pet, subject to availability. Any claim relating to a genetic defect or disease must be verified by three licensed veterinarians — two chosen by the purchaser and one appointed by Sydney Toy Poodles — before a refund or exchange is approved.
2.3 The purchaser must provide written confirmation from the examining veterinarian, along with a second opinion from another veterinarian. Both confirmations must include the pet’s microchip details to verify the pet’s identity.
2.4 Sydney Toy Poodles shall not be liable for any veterinary fees or costs incurred by the purchaser. Liability is limited to the refund of the purchase price or the exchange of the pet.
2.5 This Health Guarantee does not cover issues arising from misadventure, behavioural problems, or genetic disorders not apparent at the time of sale.
2.6 Insurance Requirement: The purchaser acknowledges that Sydney Toy Poodles cannot offer financial or medical assistance for any health-related issues if the purchaser does not hold full and active pet health insurance coverage at the time of purchase and thereafter. Pet insurance should be arranged within the month. Failure to maintain such insurance voids any entitlement to support, reimbursement, or goodwill assistance from Sydney Toy Poodles, beyond the terms outlined in this Health Guarantee.
3. Purchaser’s Responsibilities
3.1 Upon receiving veterinary clearance from two separate vets and our own personal vet, the purchaser assumes full responsibility for the pet, including any subsequent issues or events.
3.2 The purchaser acknowledges that payment obligations remain in effect regardless of any circumstances that may arise after veterinary clearance.
3.3 Until the agreed pickup date, no additional boarding fees will be necessary unless there is a valid reason for a date change, and we have been notified within 12 hours of the agreed time and date. Another time and date should then be chosen so a clear time span between the prior and new date is set. If there is no communication and we have not been notified of any changes, we are entitled to charge $40 per day as a daily boarding fee until a pickup date has been confirmed.
3.4 The purchaser agrees to maintain adequate health insurance for the pet. Sydney Toy Poodles shall not be responsible for any veterinary expenses, treatment costs, or related losses incurred by purchasers without valid pet health insurance coverage.
4. General Provisions
4.1 This agreement constitutes the entire understanding between the parties and supersedes all prior agreements, whether oral or written, relating to the subject matter herein.
4.2 This agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia.
4.3 Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.