Sydney Toy Poodles

Policy

Sydney Toy Poodles Policy

1. Deposit, Payments & Collection

A deposit is required to reserve a puppy and is applied toward the total purchase price.

Deposits are non-refundable if a purchaser changes their mind, cancels the purchase, or fails to collect the puppy by the agreed collection date.

The deposit represents a genuine estimate of the breeder’s costs associated with holding the puppy, including:

  • Advertising
  • Administration
  • Ongoing care
  • Loss of opportunity to sell to another purchaser

If Sydney Toy Poodles is unable to supply the puppy due to illness, injury, death, or another welfare-related reason, the deposit will either:

  • be fully refunded, or
  • be transferred to another puppy from a future litter, if the purchaser agrees.

The remaining balance must be paid before collection, unless otherwise agreed in writing.

Ownership of the puppy transfers to the purchaser only after full payment has been received.

 

2. Voluntary Return / Buy-Back Policy

If a purchaser wishes to return a puppy for reasons unrelated to consumer law guarantees, Sydney Toy Poodles may accept the return at its discretion within 3 days of purchase, or within another timeframe agreed by the breeder.

If a voluntary buy-back is accepted:

  • 70% of the purchase price is retained by the breeder to cover costs including veterinary checks, care, administration, marketing, and loss of sale opportunity.
  • 30% of the purchase price will be refunded within 3 business days after the puppy has been returned and assessed.

Transport and return costs are the responsibility of the purchaser unless otherwise agreed.

3. Transport & Responsibility

Responsibility for the puppy transfers to the purchaser once the puppy is:

  • collected by the purchaser, or
  • collected by a carrier arranged by the purchaser.

If transport is arranged by the purchaser, they are responsible for selecting an appropriate carrier and ensuring the puppy is transported safely with:

  • proper ventilation
  • temperature control
  • rest breaks
  • adequate hydration

4. Health at Time of Sale

Sydney Toy Poodles confirms that, to the best of the breeder’s knowledge, the puppy is in good health for its age at the time of handover and has been raised with appropriate care.

Purchasers will receive:

  • vaccination history
  • worming history
  • relevant health information known at the time of sale

5. Important Information About Living Animals

Dogs are living animals and may develop health or behavioural conditions after sale.

Health outcomes can be influenced by factors including:

  • environment
  • diet
  • exercise
  • weight management
  • injury
  • parasites
  • infectious exposure
  • veterinary care

No breeder can guarantee that a dog will never develop illnesses, orthopaedic conditions, allergies, or behavioural traits.

6. Mandatory Veterinary Check (Within 72 Hours)

The purchaser must arrange a veterinary examination with a registered veterinarian within 72 hours of collecting the puppy.

If the vet identifies any concerns, the purchaser must:

  1. notify Sydney Toy Poodles in writing within 24 hours, and
  2. provide a copy of the veterinary report.

Failure to obtain this initial veterinary check may affect eligibility for the breeder’s voluntary support benefits, but does not affect any rights under Australian Consumer Law.

7. Exposure Restrictions in the First 72 Hours

Until the initial veterinary check is completed, puppies must not be taken to high-risk locations, including:

  • dog parks
  • beaches
  • off-leash areas
  • grooming salons
  • pet shops
  • dog daycare
  • boarding kennels
  • group training classes

They should also avoid contact with unknown dogs.

If these restrictions are breached and illness occurs consistent with exposure, eligibility for breeder support benefits may be affected.

8. Breed Predispositions (Disclosure)

Toy Poodles and related breeds may be predisposed to certain conditions, including:

  • Patellar luxation
  • Legg-Calvé-Perthes disease
  • Dental crowding or retained baby teeth
  • Ear infections and skin allergies
  • Certain hereditary eye conditions (such as PRA)
  • Endocrine conditions seen in poodles (including Addison’s disease and Cushing’s disease)

This information is provided for transparency only and does not indicate that any particular puppy will develop these conditions.

9. Australian Consumer Law

Nothing in these terms excludes or limits any rights available under the Australian Consumer Law (ACL).

If a remedy is required under the ACL, those rights will override any voluntary breeder policies described here.

10. Voluntary Hereditary Condition Support

Sydney Toy Poodles offers a limited voluntary support policy for serious hereditary or congenital conditions.

This applies only where a condition:

  • causes significant functional impairment, or
  • requires major surgery or hospitalisation.

To be eligible, the following conditions must be met:

  • the condition is diagnosed within 30 days of the puppy’s birth
  • diagnosis is confirmed in writing by an appropriate veterinary specialist
  • all veterinary reports and diagnostic records are provided
  • the purchaser has complied with the initial vet check and exposure restrictions
  • pet insurance requirements (see below) have been met if financial contribution is requested

11. Pet Insurance Requirement

To qualify for any financial contribution under the voluntary hereditary condition policy, purchasers must:

  • obtain pet insurance within 7 days of collecting the puppy
  • ensure the policy includes hereditary condition cover where available
  • maintain the policy for at least 12 months
  • provide proof of insurance upon request

Failure to meet these requirements removes eligibility for the breeder’s voluntary financial contribution.

12. Breeder Contribution (Insurance Excess)

Where the conditions above are satisfied and an insurance claim for surgery or hospitalisation is approved, Sydney Toy Poodles may contribute:

Up to $500 toward the insurance excess.

This contribution:

  • is available once per puppy
  • requires proof of the insurance claim outcome and excess payment
  • is a goodwill contribution only and does not constitute an admission of liability

13. Costs Not Covered by the Breeder

Except where required by Australian Consumer Law, Sydney Toy Poodles does not cover costs such as:

  • routine veterinary care
  • vaccinations or worming
  • flea or tick treatments
  • desexing
  • dental procedures unrelated to hereditary conditions
  • medication, physiotherapy, or rehabilitation
  • travel costs or loss of income

14. Notification & Documentation

All communication relating to health concerns or claims must be submitted in writing.

Purchasers may be asked to provide veterinary records including:

  • clinical notes
  • diagnostic imaging
  • laboratory results
  • specialist reports

15. Replacement or Refunds (Discretionary)

Any voluntary offer to replace a puppy or provide a partial refund outside of consumer law obligations is entirely at the breeder’s discretion and will depend on the circumstances and veterinary evidence.

Where returns are discussed, the puppy’s welfare will always be the primary consideration.

16. Breeder Compliance

Sydney Toy Poodles complies with NSW breeder and companion animal identification regulations at the time of sale.

Purchasers must complete any required ownership registration steps after collection.

17. Privacy

Personal information provided by purchasers may be used for:

  • processing the sale
  • post-sale support
  • compliance with legal requirements

Information may be shared with nominated transport providers or veterinarians where reasonably necessary.

18. Dispute Resolution

If a dispute arises, both parties agree to attempt to resolve the issue in good faith.

If the matter cannot be resolved, either party may seek assistance from NSW Fair Trading or pursue other legal remedies.

19. Governing Law

These terms are governed by the laws of New South Wales, Australia.