Sydney Toy Poodles

Policy

  1. Policy

1. Deposit and Payment Terms
1.1 The deposit paid for the purchase of the pet is strictly non-refundable.
1.2 In the event that the purchaser decides to return the pet to Sydney Toy Poodles for voluntary returns outside of the cooling-off period and not for health-based claims, the purchaser acknowledges and agrees to forfeit 70% of the total amount paid.
This does not affect your rights under the Health Guarantee, where a refund or replacement may be offered for eligible health conditions confirmed by a licensed veterinarian.

2. Health Guarantee

At Sydney Toy Poodles, we are committed to raising happy, healthy puppies. As members of the Australian Association of Pet Dog Breeders (AAPDB), we comply with their strict Code of Ethics and provide the following guarantees:

2.1 Breeding Dog Health Screening

All breeding dogs are veterinary checked and tested for hereditary conditions relevant to their breed.

Health screening may include:

  • 2.1.1 Hip and elbow scoring

  • 2.1.2 Eye examinations

  • 2.1.3 DNA testing for breed-specific diseases

2.2 Vaccinations, Worming & Microchipping

All puppies are:

  • 2.2.1 Vaccinated in line with veterinary guidelines (e.g., C3 or C5)

  • 2.2.2 Wormed regularly and treated for fleas

  • 2.2.3 Microchipped and registered with the appropriate local authority

Full veterinary records and a puppy health booklet are provided at the time of adoption.

2.3 Genetic and Congenital Health Guarantee (3 Years)

We offer a 3-year health guarantee covering serious congenital and hereditary conditions. If a condition is diagnosed by a licensed veterinarian within this period, we will:

  • 2.3.1 Offer a replacement puppy, OR

  • 2.3.2 Provide a refund, OR

  • 2.3.3 Contribute to veterinary costs, based on veterinary advice and mutual agreement.

2.4 Infectious Disease Guarantee (14 Days)

We provide a 14-day guarantee against serious infectious diseases (e.g., parvovirus, distemper). If a licensed veterinarian confirms such a diagnosis within 14 days of purchase, we will offer a full refund or a replacement puppy.

If a puppy becomes ill within 3 days of leaving our care, we will cover verified veterinary expenses up to the purchase price of the puppy.

2.5 Fitness for Sale

Puppies will not be rehomed until they are at least 8 weeks old and have been certified fit and healthy by a licensed veterinarian.

No puppy is sold with signs of illness unless this is fully disclosed in writing and supported by veterinary documentation.

2.6 Documentation Provided

At the time of purchase, you will receive:

  • 2.6.1 Vaccination and worming records

  • 2.6.2 Microchip details and transfer paperwork

  • 2.6.3 General puppy care information

  • 2.6.4 Veterinary health check certificate

 

Adult dogs are sold either desexed at least 7 days prior to departure, or with a $50 desexing voucher refundable upon proof of desexing, in accordance with AAPDB policy.

2.7 Ongoing Breeder Support

We offer lifetime support for all our puppies. Whether you need help with diet, behaviour, training, or general advice, we’re just a phone call or email away.

We will take back or rehome any dog we have bred, at any stage of its life, should it become homeless for any reason. No refund will apply

2.8 Claim Procedure

To make a claim under this health guarantee:

  • 2.8.1 Notify us within 48 hours of receiving a diagnosis.

  • 2.8.2 Provide a written veterinary report confirming the condition.

  • 2.8.3 We may consult with your veterinarian or request a second opinion before proceeding.

  • 2.8.4 The health guarantee is valid only if the puppy is examined by a licensed veterinarian within 72 hours of pickup. A copy of this initial vet report should be retained by the purchaser.

Please contact us directly regarding any concerns before seeking third-party intervention, as we are committed to resolving health matters ethically and efficiently.

2.9 Health Guarantee Exclusions

This guarantee does not cover:

  • 2.9.1 Minor conditions that do not significantly impact quality of life (e.g., mild underbites, small hernias).

  • 2.9.2 Health issues resulting from injury, neglect, poor diet, or failure to seek veterinary care.

  • 2.9.3 Common parasites (e.g., worms, fleas, mites) unless deemed life-threatening by a veterinarian.

3. Purchaser’s Responsibilities

3.1 Upon receiving veterinary clearance, the purchaser assumes full responsibility
for the pet, including any subsequent issues or events.
3.2 The purchaser acknowledges that payment obligations remain in effect
regardless of any circumstances that may arise after the veterinary clearance.
3.3 If it any point, the purchaser chooses to delay the pickup date, there is an additional fee of $40 per day anytime after the pup is ready for pickup.

4. General Provisions
4.1 This agreement constitutes the entire understanding between the parties
and supersedes all prior agreements, whether oral or written, relating to the
subject matter herein.
4.2 This agreement shall be governed by and construed in accordance with the
laws of New South Wales, Australia.
4.3 Any disputes arising under or in connection with this agreement shall be
subject to the exclusive jurisdiction of the courts of New South Wales, Australia.