Sydney Toy Poodles

Policy

  1. Policy

1. Deposit and Payment Terms
1.1 The deposit paid for the purchase of the pet is strictly non-refundable. 1.2 In the event that the purchaser decides to return the pet to Sydney Toy Poodles, the purchaser acknowledges and agrees to forfeit 70% of the total amount paid.

2. Health Guarantee

2.1 Sydney Toy Poodles offers a 14-day health guarantee for the purchased pet, contingent upon the pet being examined by a licensed veterinarian within 72 hours of purchase, inclusive of weekends.
2.2 Subject to the following clause, should the veterinarian identify a health issue or genetic disorder present at the time of purchase that significantly reduces the pet’s life expectancy, Sydney Toy Poodles will provide a refund or exchange the pet, subject to availability.
2.3 The purchaser must provide written confirmation from the examining veterinarian, along with a second opinion from another veterinarian. Both confirmations must include the pet’s microchip details to verify the pet’s identity.
2.4 Sydney Toy Poodles shall not be liable for any veterinary fees or costs incurred by the purchaser. Liability is limited to the refund of the purchase price or the exchange of the pet.
2.5 This Health Guarantee does not cover issues arising from misadventure, behavioural problems, or genetic disorders not apparent at the time of sale.

2.6 Fitness for Sale

Puppies will not be rehomed until they are at least 8 weeks old and have been certified fit and healthy by a licensed veterinarian.

No puppy is sold with signs of illness unless this is fully disclosed in writing and supported by veterinary documentation.

2.6 Documentation Provided

At the time of purchase, you will receive:

  • 2.6.1 Vaccination and worming records

  • 2.6.2 Microchip details and transfer paperwork

  • 2.6.3 General puppy care information

  • 2.6.4 Veterinary health check certificate

2.7 Claim Procedure

To make a claim under this health guarantee:

  • Notify us within 48 hours of receiving a diagnosis.

  • Provide a written veterinary report confirming the condition.

  • We may consult with your veterinarian or request a second opinion before proceeding.

  • The health guarantee is valid only if the puppy is examined by a licensed veterinarian within 72 hours of pickup. A copy of this initial vet report should be retained by the purchaser.

2.8 Health Guarantee Exclusions

This guarantee does not cover:

  • Minor conditions that do not significantly impact quality of life (e.g., mild underbites, small hernias).

  • Health issues resulting from injury, neglect, poor diet, or failure to seek veterinary care.

  • Common parasites (e.g., worms, fleas, mites) unless deemed life-threatening by a veterinarian.

3. Purchaser’s Responsibilities

3.1 Upon receiving veterinary clearance, the purchaser assumes full responsibility
for the pet, including any subsequent issues or events.
3.2 The purchaser acknowledges that payment obligations remain in effect
regardless of any circumstances that may arise after the veterinary clearance.

4. General Provisions
4.1 This agreement constitutes the entire understanding between the parties
and supersedes all prior agreements, whether oral or written, relating to the
subject matter herein.
4.2 This agreement shall be governed by and construed in accordance with the
laws of New South Wales, Australia.
4.3 Any disputes arising under or in connection with this agreement shall be
subject to the exclusive jurisdiction of the courts of New South Wales, Australia.